Frequently Asked Questions
Find answers to the most common questions about our products, delivery, returns, and usage here.
We strive to make your experience as simple and enjoyable as possible.
Product & Benefits
How does the LED face mask work ?
The Orva LED mask uses clinically studied light wavelengths that penetrate the skin to stimulate natural cellular activity. This helps support collagen production, reduce imperfections, and improve overall skin texture over time.
What results can I expect ?
With regular use, the skin appears brighter, smoother, and more even. Fine lines can be reduced, breakouts minimized, and the complexion becomes clearer. Visible improvements typically appear within a few weeks.
Is the mask suitable for all skin types ?
Yes, the Orva LED mask is designed to be suitable for most skin types, including sensitive skin. Its non-invasive technology allows for a gentle and effective treatment.
How often should I use the mask ?
For optimal results, we recommend using the mask three to five times per week, with sessions lasting between 10 and 20 minutes.
Is it safe to use ?
Yes, the mask uses non-invasive LED technology commonly used in dermatology clinics. It is designed for safe and comfortable use at home.
Routine & Tips
When should I use the LED mask ?
The mask can be used both in the morning and in the evening. However, evening use is often recommended, as it supports the skin’s natural regeneration process overnight.
Should I use it before or after my skincare routine ?
Use the mask on clean, dry skin before applying any skincare products. After your session, apply your serums and moisturizers to enhance absorption and maximize results.
How can I maximize my results ?
Consistency is key. Regular use combined with a simple, effective skincare routine will deliver the best results. Staying hydrated and maintaining a healthy lifestyle can also improve your skin over time.
Can I use it every day ?
Yes, the mask is gentle enough for frequent use. However, we recommend starting with three to five sessions per week and adjusting based on your skin’s needs.
Can I combine it with other treatments ?
Yes, the LED mask can be integrated into most skincare routines. It works well alongside hydrating, anti-aging, or anti-acne products.
Returns & Refunds
Can I return my order ?
Yes, you can return your product within 14 days of receiving it, provided it is unused and in its original packaging.
What if I’m not satisfied ?
Your satisfaction is our priority. If you are not satisfied with your purchase, you can request a return or refund within the allowed period.
How do I request a refund ?
Simply contact our support team with your order number. We will guide you through the return process as quickly as possible.
How long does it take to receive my refund?
Once your return is received and inspected, your refund will be processed within a few business days.