Legal notice

1. LEGAL NOTICE

Company Name: Bosy and Co Ltd

Trading As: Orva Skincare

Legal Form: Private Limited Company (Ltd)

Registered Country: England and Wales, United Kingdom

Company Registration Number: 16117197

Registered Address: 82 James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom

Phone: +447488845112

Email: contact@orva-skincare.com

Website: https://orva-skincare.com

2. TERMS AND CONDITIONS OF SALE

2.1 Acceptance of Terms

By accessing and using orva-skincare.com, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

2.2 Products & Pricing

All prices are listed in USD ($). We reserve the right to modify prices at any time without prior notice. Applicable taxes may be added at checkout depending on your state of residence.

2.3 Order Process

An order is only confirmed once you receive a written order confirmation email from Orva Skincare (Bosy and Co Ltd). We reserve the right to cancel or refuse any order at our sole discretion.

2.4 Payment

We accept the following payment methods: Credit and debit cards (Visa, MasterCard, American Express), PayPal, Shopify Pay, Apple Pay / Google Pay. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.

2.5 Intellectual Property

All content on this website is the exclusive property of Bosy and Co Ltd (trading as Orva Skincare) and is protected by applicable intellectual property laws. Any reproduction or commercial use without prior written consent is strictly prohibited.

3. SHIPPING POLICY

3.1 Processing Time

Orders are typically processed within 1-3 business days of payment confirmation. Orders placed on weekends or US public holidays will be processed the next business day.

3.2 Delivery Times

United States (Standard): 7-14 business days

United States (Express): 5-7 business days

International: 14-20 business days

Delivery times are estimates and may vary depending on carrier conditions or customs processing.

3.3 Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

3.4 Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

3.5 Lost or Damaged Parcels

If your order has not arrived within the estimated timeframe or arrives damaged, please contact us within 14 days at contact@orva-skincare.com.

4. RETURNS & REFUND POLICY

4.1 Return Policy

You have the right to return your order within 14 days of receiving your goods, no questions asked. This right does not apply to products that have been opened, used, or unsealed for hygiene reasons, or personalised and custom-made products.

4.2 How to Return

To initiate a return, contact us at contact@orva-skincare.com with your order number and reason for return within 14 days of receipt. Products must be returned in their original, unopened condition.

4.3 Return Shipping Costs

Unless the product is defective or incorrectly sent, return shipping costs are the responsibility of the customer.

4.4 Refunds

Once your return is received and inspected, your refund will be processed to your original payment method within 10 business days.

4.5 Defective or Incorrect Products

If you received a defective or incorrect item, contact us immediately at contact@orva-skincare.com with photos. We will arrange a replacement or full refund at no additional cost.

5. PRIVACY POLICY

5.1 Data Controller

Bosy and Co Ltd (trading as Orva Skincare) is the data controller responsible for your personal data collected through orva-skincare.com.

5.2 Data Collected

We collect the following personal data: name, email, billing and delivery address, phone number, purchase history, order details, IP address, browser type, pages visited, newsletter subscription status and communication preferences.

5.3 Purpose & Legal Basis

Your data is processed for order fulfilment and customer service, fraud prevention and website security, marketing communications (with your explicit consent), and legal compliance.

5.4 California Residents - CCPA Rights

If you are a California resident, you have the right to know what personal data we collect and how it is used, the right to delete your personal data, the right to opt out of the sale of your personal data, and the right not to be discriminated against for exercising your rights. To exercise your CCPA rights, contact us at contact@orva-skincare.com.

5.5 Data Retention

We retain your personal data for as long as necessary, and transactional data for a minimum of 6 years.

5.6 Third-Party Sharing

We do not sell or rent your personal data. We may share it with payment processors (Shopify Pay, PayPal), logistics and courier partners, marketing platforms (Google) with your consent, and analytics providers (Google Analytics).

5.7 Your Rights

You have the right to access your personal data, request rectification or erasure, object to or restrict processing, and withdraw consent at any time. Contact us at contact@orva-skincare.com.

6. COOKIE POLICY

Our website uses the following types of cookies: Strictly Necessary Cookies (essential for the website to function, cannot be disabled), Performance and Analytics Cookies (Google Analytics, enabled only with consent), Marketing and Advertising Cookies (Google Ads, Meta Pixel, enabled only with consent), and Functional Cookies (remember your preferences such as language and currency). You may withdraw your cookie consent at any time via the Cookie Settings link in our website footer.

7. DISCLAIMER

Bosy and Co Ltd (trading as Orva Skincare) makes every effort to ensure the accuracy of information on orva-skincare.com but cannot guarantee it is free of errors. We reserve the right to correct inaccuracies at any time. Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any medical condition. These statements have not been evaluated by the Food and Drug Administration (FDA). Always perform a patch test before use. If irritation occurs, discontinue use and consult a healthcare professional.

8. GOVERNING LAW

These Legal Notices are governed by the laws of England and Wales. However, consumers in the United States retain all rights granted to them under applicable federal and state consumer protection laws.

9. CONTACT

Email: contact@orva-skincare.com

Address: 82 James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom

Phone: +447488845112

We aim to respond to all enquiries within 2 business days.